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Shopping FAQs

Hello dear customer, how can we help you?

Exchanges & Returns

Return

Due to being a small independent business we do not accept returns on items that are worn after being sold or have any flaws or stains that weren’t mentioned in the description by us. Also make sure you read the measurement description carefully for an optimal fit.

However if significant damage or wear are present and haven’t been mentioned in the description we are happy to discuss your return. Returns need to take place within 14 days after purchase upon presentation of the original invoice.

Email: info@direct-vintage.com

Buyer must front the return postage. We recommend you use a tracked delivery service as we can’t be held responsible for items that go missing being returned to us

Refunds

Once your return is received and accepted we will contact you notifying that we have received and inspected your returned item. If there is no damages or stain we didn’t mention we will pay you out in store credit!

When approved your refund will be processed within two working days depending on your payment option.

Orders & shipping

Orders

We dispatch orders every working day. Due COVID-19 Delivery could take longer.

Shipping

  • Netherlands: All packages in The Netherlands will cost €7,- to dispatch
  • Europe: All packages in Europe will cost €15,- to dispatch
  • Rest of the world: All packages in the rest of the world will cost €25,- to dispatch